Our Approach
Ensuring your success every step of the way.
Our 1upHealth team is uniquely positioned to enable your end-to-end FHIR interoperability initiatives – from meeting regulatory requirements to powering advanced analytics and strategic transformation with standardized, computable clinical and claims data.
From initial discovery and roadmap planning to implementation, go-live, and post go-live, our fully U.S.-based team is dedicated to supporting your organization with precision, speed, and reliability.
Discovery & Planning
During discovery, we’ll work with your IT leadership and technical teams to determine the scope and goals of your 1up implementation.
After establishing your unique technical and programmatic needs, we’ll develop a roadmap for a successful deployment and ongoing collaboration.
Implementation & Go-Live
Drawing on our deep experience supporting leading health plans, 1upHealth has refined a proven implementation protocol to get you up and running quickly on the 1up Platform.
Hallmarks of our approach include:
- A dedicated implementation manager and data engineer to guide you through every step to go-live.
- Weekly project check-ins keep your team aligned on milestones, blockers, and timelines.
- Extensive experience in achieving CMS and other interoperability requirements.
Ongoing Customer Support & Success
Once you’re live on the 1up Platform, we provide continuous operational and technical support designed for enterprise-grade reliability and regulatory confidence.
- A dedicated support team available 24/7 to triage and resolve issues.
- Multiple channels to raise support requests, including phone, email, and ticketing.
- On-call engineering resources to coordinate fast resolutions in collaboration with your account team.
- Regular updates, enhancements, and feature releases to ensure continuous improvement.
Our monitoring and reporting tools provide full transparency and accountability:
Always-on, third-party API uptime verification to help you meet CMS and end-user obligations.
Detailed ingestion and error logs to trace issues across your extracts, source data, and vendor system data.
Comprehensive activity tracking to maintain data integrity and audit readiness.
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Discovery & Planning
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Implementation & Go-Live
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On-Going Support & Success
Discovery & Planning
During discovery, we’ll work with your IT leadership and technical teams to determine the scope and goals of your 1up implementation.
After establishing your unique technical and programmatic needs, we’ll develop a roadmap for a successful deployment and ongoing collaboration.
Implementation & Go-Live
Drawing on our deep experience supporting leading health plans, 1upHealth has refined a proven implementation protocol to get you up and running quickly on the 1up Platform.
Hallmarks of our approach include:
- A dedicated implementation manager and data engineer to guide you through every step to go-live.
- Weekly project check-ins keep your team aligned on milestones, blockers, and timelines.
- Extensive experience in achieving CMS and other interoperability requirements.
Ongoing Customer Support & Success
Once you’re live on the 1up Platform, we provide continuous operational and technical support designed for enterprise-grade reliability and regulatory confidence.
- A dedicated support team available 24/7 to triage and resolve issues.
- Multiple channels to raise support requests, including phone, email, and ticketing.
- On-call engineering resources to coordinate fast resolutions in collaboration with your account team.
- Regular updates, enhancements, and feature releases to ensure continuous improvement.
Our monitoring and reporting tools provide full transparency and accountability:
Always-on, third-party API uptime verification to help you meet CMS and end-user obligations.
Detailed ingestion and error logs to trace issues across your extracts, source data, and vendor system data.
Comprehensive activity tracking to maintain data integrity and audit readiness.
The 1up Difference
Proven Success with Leading Health Plans
We bring extensive experience implementing and optimizing interoperability solutions for health plans nationwide, supported by a disciplined and repeatable delivery methodology.
Simplified, Cost-Effective Implementation
Our flexible mapping and ingestion processes are tailored to payer environments, reducing costs and timelines while optimizing data processes, including extracts and member authentication.
White-Glove Partnership
A dedicated implementation manager, customer success manager, and strategic account director support your team from onboarding through ongoing operations. Our always-on support ensures consistent performance and satisfaction.
Compliance You Can Count On
1upHealth’s solutions are designed to adapt quickly to evolving CMS rules, keeping you compliant today and ready for future interoperability mandates.
Unlocking the Value of the 1up Platform
Beyond compliance, the 1up Platform enables payers to realize the full potential of their health data, supporting use cases across utilization management, care management, quality measurement, network optimization, and risk adjustment.