PRODUCT
Next Best Actions
NBAs (Next Best Actions) are ways to improve interactions with customers, respond to needs, and anticipate requests, which in turn increases customer satisfaction and can drastically reduce costs for both the customer and the health plan. 1UpHealth’s platform makes it easy to generate NBAs with clean and consistent FHIR compliant data.
NEXT BEST ACTIONS BUILT ON 1UPHEALTH INFRASTRUCTURE
Next Best Actions generate happier customers
Power your NBA models with rich analytics built 1UpHealth’s flexible infrastructure.
Improve customer experiences
Reduce operational costs
Minimize workflow burdens
Anticipate customer needs
Improve healthcare outcomes
Use cases
Decreased NBA deployment time
FHIR allows developers and data scientists to develop and deploy new Next Best Actions algorithms with just a few clicks.
Customer Service
Through the use of Next Best Actions, your Customer Agents become knowledge agents. The rich analytics powering NBAs empowers customers service reps with the exact answers customers are looking for when they are looking for them.
Data Completeness
1upHealth’s data richness includes patient, clinical, medical, and Rx data which helps to increase the ability to provide personalized insights in near real time.
BENEFITS
Decreased NBA deployment time
FHIR allows developers and data scientists to develop and deploy new Next Best Actions algorithms with just a few clicks.
Increased Personalization
With 1UpHealth’s data richness, your models can become finely tuned for your customers’ needs.
WHY 1UPHEALTH
Robust Next Best Actions powered by 1UpHealth's data richness
Combining your organization’s analytics with 1UpHealth’s clean, consistent data richness can drastically improve your customer satisfaction, drive down operational costs and drive up Net Promoter Scores.