Customer Experience

Ensuring your success every step of the way.

We’re Committed to Your Success

Interoperability success requires more than technology. It requires a vendor partner who understands payer operations, regulatory nuance, and how to deliver at scale.

The 1upHealth Customer Experience team combines deep technical and regulatory expertise with proven delivery methods. Our health plan customers implement confidently, achieve compliance, and unlock long-term value from their data.

From discovery and roadmap planning to implementation, go-live, and ongoing customer success and support, our team partners with you to reduce risk, accelerate timelines, and extend the impact of interoperability across your organization.

Launch Faster

Go live quickly with a proven, flexible implementation approach tailored to your business.

Design for Scale

Incorporate the complexity of your business to deliver solutions that grow with your needs.

Minimize Risk

Build once and avoid technology and compliance pitfalls that delay timelines or create rework.

Unlock More Value

Discover additional ways to use interoperability data to improve member and business outcomes.

The 1up Difference

In a crowded interoperability market, 1upHealth stands apart through depth of experience, flexibility, and a relentless focus on strategic value. 

Speed and reliability

Deep Payer Customer Base

Deep Payer Customer Base

Extensive experience implementing and optimizing interoperability solutions for health plans nationwide.

Reduced costs and timelines

Flexible Approach

Flexible Approach

Flexible ingestion, mapping, and deployment processes tailored to your technical or business environment.

Consistency and satisfaction

White-Glove Partnership

White-Glove Partnership

A dedicated, U.S.-based Customer Experience team – from kickoff through ongoing customer success.

Peace of mind, guaranteed

Effortless Compliance

Effortless Compliance

CMS-0057-F and state-mandated interoperability compliance today – and tomorrow.

Increases value realization

A Strategic Lens

A Strategic Lens

A visionary approach that helps you capture value beyond the initial use case.

Success without surprises

Proven Methodology

Proven Methodology

A disciplined, repeatable delivery methodology refined across scores of payer implementations.

What You Can Expect

Reliability and satisfaction.

CSAT
0 %
U.S.-Based FTEs
0 %
Platform Uptime
> 0 %
Support Availability
24 /7/365

Your Journey: From Compliance to Strategic Value

Unlike other interoperability vendors, we don’t implement and move on. 1upHealth partners with you across four connected phases, each building toward long-term customer success.

Phase 1:
Discovery & Planning

We work with your IT leadership and technical teams to align on your goals, constraints, and strategic vision, not just CMS requirements. 

What We Do: 

  • Stakeholder and technical discovery
  • Scope and success metric definition
  • Resource and timeline planning

Phase Outcome →

A shared deployment roadmap, resource plan, and success metrics tied to your business goals.

Phase 2:
Implementation

Your dedicated implementation team executes with precision, transparency, and accountability. 

What We Provide:

  • Dedicated Implementation Manager
  • U.S.-based Data Engineers 
  • Flexible ingestion options (SFTP, APIs, Kafka, hybrid approach)
  • Pre-built FHIR mappings for common payer data sources
  • Comprehensive testing and production readiness support
  • 24/7 launch support with on-call engineers
  • 30-day post-launch stabilization and monitoring

Phase Outcome →

Live APIs with data flowing cleanly, along with readiness for member and provider onboarding.

Phase 3:
Launch & Member/Provider Readiness

We ensure a smooth transition and confident adoption across your organization, members, and provider partners. 

What We Do:

  • Enable member communications and FAQ development 
  • Provider onboarding and enablement

Phase Outcome →

Zero downtime launch with members and providers confident in new workflows and internal teams equipped to manage day-to-day operations.

Phase 4:
Ongoing Optimization & Value Realization

Post-launch, we shift from execution to continuous improvement and value creation. Compliance stays effortless while strategic opportunities are unlocked. 

What We Do:

  • 24/7 dedicated support team (phone, email, ticketing)
  • Proactive compliance monitoring and alerts
  • Audit preparation and CMS inquiry support
  • Incident response with root-cause analysis
  • Strategic Business Reviews
  • Use case discovery and roadmap evolution
  • Real-time analytics and dashboards

Phase Outcome →

Effortless compliance and growing strategic value over time.

Blog

Stay informed with the latest thought leadership articles.

Resources

Explore guides, ebooks, webinars, and more on interoperability.

Developer Documentation

Learn how to use 1upHealth products and read the API reference.

A Partnership Designed to Succeed

Vision cemented. Implementation streamlined. Timelines met. Compliance guaranteed. And ready for what comes next in healthcare interoperability.

Attending HIMSS26? Connect with 1up customers, partners, and experts at Booth #5253.