Personal Information we collect and how it is used
When you register to create a Service Account, you must provide certain Personal Information including your name, your date of birth, and a valid email address. You also will select a username and password for the Service Account, and provide other information (such as answers to security questions and a security phrase). We use the information you provide to confirm your eligibility to establish a Service Account, to protect against unauthorized access to the Service Account you
create, and to communicate with you regarding the Services. For example, when we send you email, we will include the security phrase that you provided; if you receive an email purporting to be from 1upHealth Services that does not contain the security phrase you set on your Service Account, you should not trust that the email was sent by 1upHealth Services.
For 1upHealth Services Service Accounts, you also will need to provide the username and password you use for each 1upHealth Account that you wish to have linked to your 1upHealth Services Account. Please note we do not store or retain any of your 1upHealth Account usernames or passwords on 1upHealth Servers. Instead, we use that information to create secure credentialing mechanisms to ensure accurate future system identification between 1upHealth Services and your 1upHealth Account
provider organizations’ web sites in connection with your use of the Services.
We also collect and record certain information from your browser each time you connect to our Site, such as your IP address, browser type and language, date, time and duration of your connection, and the actions that you perform. That information becomes part of our Audit Files, which we use only in connection with providing, monitoring or improving the performance of the Services, and in offering any technical support or assistance you might request in connection with your use of
We also store some information in cookies (small text files) that are created on your computer. The information stored there is retrieved when you connect to our Site and used to improve or simplify your user experience on subsequent visits. Most web browsers allow you to decline cookies, and if you’ve chosen to do so then some features or conveniences otherwise available when using the Services will not work for you.
Other Personal Information you can provide to take advantage of the Services
If you’ve established a 1upHealth Services Service Account, you can enter, upload and transfer from other locations a wide variety of other Personal Information to your account for storage, maintenance, editing, organization and sharing with others as you direct. That Personal Information might include health records available to you through 1upHealth accounts, other health information that you want to organize or share as part of your personal health record, as well as documents,
X-rays, other electronic images, and data from various medical monitoring devices such as blood pressure or blood glucose monitors.
We will make good faith efforts to provide you access to your Personal Information through the Site. 1upHealth Services allow you to delete or correct inaccuracies in your Personal Information that is stored on the Production Servers.
How we use the Personal Information you provide and store in your Service Accounts
1upHealth will not use, sell, rent, lease or disclose any of your Personal Information for the purpose of allowing third parties to advertise to you or otherwise attempt to sell you products or services or solicit you for business of any kind.
We use your Personal Information in several ways:
To provide the Services to you;
To provide assistance or technical support in connection with your use of the Services;
To audit, monitor, improve and further develop the Services.
We also reserve the right to use your Personal Information to investigate possible violations of the Terms of Service that govern your use of the Services, to protect 1upHealth’s property and rights, to investigate potential fraud or security issues, and to communicate with you regarding the Services or your use of the Services.
How we protect the security of your Personal Information
1upHealth employs a wide variety of administrative, physical and technical safeguards to protect the confidentiality, integrity, and availability of your Personal Information.
For example, only 1upHealth employees who have a need, such as those assigned to operate and provide support for the Services, are provided electronic access to the 1upHealth Servers on which your Personal Information is stored. Those 1upHealth Servers are kept in secure locations and physical access to them is highly-controlled and tracked.
We use Secure Sockets Layer (SSL) certificate technology so that you have assurance when using the Services that our Site is genuine and operated by 1upHealth. That technology also allows us to establish a secure, encrypted connection between our Site and the web browser you are using when you connect to the Site. When the secure, encrypted connection exists, the address appearing in your browser’s address bar will begin with https:// (not just http://). If you use a high-security browser, your browser address bar will turn green to indicate your secure connection.
Please note, however, that when the Services re-direct you to web sites operated by other organizations (such as a healthcare organization or healthcare applications at which you have an active account), you no longer are connected to our Site. At that point, the nature of your connection is governed and controlled by the technology adopted and put into place by the organization operating the web site to which you’ve been re-directed.
Other technical safeguards that we employ at 1upHealth to protect your Personal Information include the following:Service Account passwords are stored in an encrypted format.We provide you guidance on how to create secure passwords.The Site can be accessed only when you are using high-security browsers of certain versions, all of which must be SSL-compatible.All transfers of data between systems made via the Internet in connection with your use of the Services occur in encrypted form using SSL protocol or similar technology this is widely regarded to be secure and reliable.Firewalls and audit trails are used to safeguard your information further.
How you control the sharing of your Personal Information and the limited circumstances in which we may disclose it to others
1upHealth Services allow you to transfer your Personal Information to and from your Service Account. You control those transfers through the features provided within the Services. For instance, you can authorize healthcare providers at the organizations where you have 1upHealth Accounts to pull designated portions of your Personal Information from your Service Account for inclusion in your electronic medical record at those organizations. Only those provider organizations that you authorize will be able to initiate such transfers, and they will be able to transfer only the Personal Information from your Service Accounts that you choose to make available to them. To enable this functionality, the Services make the fact that you are a 1upHealth Service Account holder known to those organizations where you have linked 1upHealth Accounts.
You also will be able to download your Personal Information to your local computer or portable storage devices, or to direct that such Personal Information be transmitted to other entities. Again, all such transfers of your Personal Information will be solely in your control, as directed by you through your use of the Services.
Please note that 1upHealth cannot control and is not responsible for the privacy and security of your Personal Information once it has left 1upHealth in accordance with your requests and directives when using the Services. We cannot retrieve that information after you’ve shared it; and we cannot control or restrict the use of Personal Information by other organizations. For instance, designating within your 1upHealth Services Service Account that portions of your Personal
Information are not to be shared restricts only the transfer of the Personal Information via the Services; it does not extend those restrictions to organizations to which you’ve sent that information or from which your 1upHealth Services Account has received it, such as a healthcare organization where you have a 1upHealth Account. How such organizations treat your Personal Information is determined by their own privacy practices.
There are very few instances in which your Personal Information ever will be disclosed by us other than as directed by you through your use of the Services. We may disclose your Personal Information in the following circumstances:As we in good faith consider necessary for us to comply with any applicable law compelling a disclosure of the information, to comply with legal process served on us, or in response to the request of a law enforcement or government regulatory agency in circumstances that we believe warrant the disclosure;As we in good faith believe is necessary or appropriate in order to protect the personal safety or health of the public or users of the Service;As we in good faith believe is necessary or appropriate to protect and defend our rights and property, including the enforcement of the Terms or Service that govern your use of the Services;As we in good faith believe is necessary to protect against or address fraud or security breaches.
In addition, 1upHealth may at times engage other companies or individuals to perform certain activities on our behalf and related to our provision of the Services, such as assistance in improving software, off-site storage of information for disaster recovery, web site hosting, or technical assistance regarding operating systems, web browsers or other non-1upHealth software with which the Services might interact. 1upHealth will provide such third parties access to your Personal Information only (i) when such access is necessary to accomplish the activity for which we have engaged the third party; and (ii) when the third-party is contractually bound to us: (a) to use the information only in connection with accomplishment of the activity for which they’ve been engaged and (b) to provide administrative, physical and technical safeguards to protect the confidentiality and security of the information.
What happens to your Personal Information when you close a Service Account
You can choose to close a Service Account at any time. If you choose to do so, we will retain your Personal Information until you request permanent deletion. Please note that closing a Service Account affects only your Personal Information that is stored on 1upHealth Servers. It does not affect, alter or accomplish the deletion of any Personal Information that is stored or maintained on other systems, such as those of your healthcare providers or the organizations at which you have 1upHealth Accounts.
After deletion, Your Personal Information may persist in Backup Files for up to a year and in our Audit Files for longer periods of time based upon government agency and private organization guidelines and recommendations that pertain to analogous categories of data and information. Our Backup and Audit Files are never stored on computers connected to the Internet and the data in such files is not readily or even easily accessible. We therefore reserve the right to decline to process requests to provide access to, to delete or to correct inaccurate Personal Information if such requests would be impractical, require disproportionate technical efforts, jeopardize the security of other individuals’ personal information or interfere with 1upHealth’s legal obligations or its legitimate efforts to protect its business interests.
We may make changes to this policy from time to time by posting revised versions on this page.
Questions and concerns
DefinitionsAudit Files refers to files in which logs are made to track the activity occurring on a Service Account, which can be useful in providing support to account holders.Backup Files refers to copies of 1upHealth Servers periodically made and retained for the purpose of being able to restore our systems in the event of an occurrence that would necessitate such restoration.1upHealth refers to 1upHealth, Inc. and all of its controlled affiliates and subsidiaries.1upHealth Servers means all tangible computer equipment and storage media of any kind owned and controlled by 1upHealth.1upHealth Services refers to the service 1upHealth provides allowing you to establish, store, maintain and share a personal health record.1upHealth Account refers to web-based patient access and services accounts that you hold at healthcare organizations offering such accounts using 1upHealth’s personal health record software.Non-personal Information refers to information that cannot reasonably be identified as pertaining to any particular Service Account or reasonably be used to identify any individual person.Personal Information refers to any information that reasonably could be identified as pertaining to you or your Service Accounts or otherwise used to identify you, whether that information is information that we collected about you or that you provided or directed to be transferred into your Service Accounts when using the Services.Production Servers refer to those 1upHealth Servers through which the Services are actively being provided via the Internet and on which Service Account holders’ live, up-to-date information is stored and actively accessed in connection with the provision of the Services, including any real-time copies of such servers that we might maintain and operate for the purpose of providing continuity of service in the event of a disaster at our principle server site.Service Accounts refers to active 1upHealth Services and 1upHealth Services accounts residing on 1upHealth Servers and accessible via the Internet in which you manage and access the information you enter or transfer into the accounts.Site means the web sites, applications, and interfaces through which 1upHealth provides the Services and for which 1upHealth is the registered owner.Terms of Service means the 1upHealth Systems Corporation Terms of Service for Web-Based Services to which you agree when you establish a Service Account.